Return and Exchange Policy
At Pilates for All we do whatever we can to assure that you are satisfied from your purchase.
If a customer wishes to exchange or return a received product, they must notify us within 14 business days from the date of receipt by:
● Sending an email to: info@pilatesorgana.gr
● Calling us at: +30 2294302951
● Business hours: Monday – Friday, 09:00 – 17:00
Product exchanges beyond these days and hours will only be accepted upon prior agreement with our company.
Conditions for Product Returns and Exchanges
Our company ensures the quality of the products shipped and takes responsibility for any defects in the products sold. Customers have the right to return or exchange a product if:
● The product is defective.
● A wrong product was sent instead of the one ordered.
In all these cases, the customer may exchange or return the product following the process outlined in the "Return or Exchange Procedure" section. The return/exchange is subject to the following conditions:
● The product packaging must remain intact.
● The product must not be removed from its original packaging, including accessories, tags, etc.
● The product must be in the exact same condition as when purchased (new, unwashed, unused).
● The product must not be a discounted or promotional item listed on our website under the "Offers" category.
● The product must not be a "special order," meaning it was not custom-made by our company exclusively for the customer.
Shipping Method and Return/Exchange Costs
● If the return/exchange is due to a shipping error, the shipping costs are covered by our company.
● In case of a standard return/exchange, the shipping costs are borne by the customer.
● If the return/exchange does not meet the criteria listed above under "Conditions for Product Returns and Exchanges," the package will be returned to the sender at their expense.
● The customer is responsible for the shipping costs of the returned product.
Recommendations for Safe Returns:
● Use a recognized courier service.
● Pack the product securely in a larger package to protect it during transit.
Our company bears no responsibility for loss, theft, or incorrect delivery of the package sent by the customer for return/exchange.
Returns and exchanges will not be accepted without proof of return or direct delivery confirmation by our company.
All returned products should be sent to our company address.